ITSM / Help Desk / Asset Management
ITSM (IT Service Management) is not just a tool, but rather a best practices model intended to align the delivery of information technology IT services with needs of the enterprise, emphasizing benefits to customers. ITSM solutions are strongly based on ITIL's best practices model to help streamline the strategies of your IT department. ITIL (Information Technology Infrastructure Library) is a globally recognized collection of best practices for I.T. Service Management.
At ServiceSoft, our consultants strive to help you align your IT's strategies to the ITIL best practice model. We then take industry leading business applications from Ivanti Solutions (ISM, HEAT) to help manage and support these processes. From incident and problem management, to change and release management, to inventory and asset management, let ServiceSoft Solutions experience and expertise help get you there.