Enterprise Service Management
ESM powered by Ivanti Neurons
Standardize service delivery, automate workflows, and improve visibility across IT and the business.
Enterprise Service Management with Ivanti Neurons
Extend service management beyond IT—standardize intake, automate workflows, and improve service visibility across departments using the Ivanti Neurons platform.
Led by a Master Certified Ivanti consultant with 25+ years of platform experience across ESM and ITAM.
Service Catalog
Workflow Automation
Self-Service
Reporting
Governance
Core capabilities
- Service catalog & request fulfillment — guided forms, approvals, routing, and fulfillment tasks.
- Workflow automation — reduce handoffs and manual work with consistent, auditable processes.
- Incident / problem / change enablement — CAB-friendly flows, standard states, and clean history.
- Knowledge & self-service — improve user experience and deflection.
- Operational dashboards — SLA tracking, trending, and actionable metrics.
Engagement options
Choose the level of support that fits your team.
Implementation
Optimization
Automation design
Operational support
Typical flow: assess → design → build → launch → operate & improve.
Discuss your ESM goals Also need Endpoint?Outcomes
- Faster request fulfillment and fewer exceptions
- Cleaner automation and consistent service delivery
- Improved visibility for leaders and operational teams
- Better user experience in self-service